Once your parcel has left our warehouse, we cannot accept responsibility for any loss or damage. Australia Post may leave your parcel at your nominated delivery address if a letterbox is available or if they deem there to be a safe place.

Your payment is considered successful once you receive an instant order confirmation email outlining your purchase. After your order has been packed and dispatched, you will receive a follow-up email containing a unique tracking number and a link to the Australia Post website, allowing you to track your delivery right to your door.

You can reach us anytime via our details listed on the contact page. We aim to respond quickly—usually within two-four business days.

We’re unable to accept returns for change of mind or incorrect sizing, so please choose carefully when ordering.

If your item arrives faulty, we’re happy to help. Faulty items may be returned for a replacement or refund once assessed. Please contact us as soon as possible with your order details and photos of the issue so we can assist you quickly.